Welcome to Bharath Hospital & Institute of Oncology (“Bharath Hospital”, “Hospital”, “we”, “our”, or “us”). We are committed to protecting the privacy and security of your personal information and maintaining the confidentiality of the information you share with us.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit www.bharathcancerhospital.com or use our online services.

By accessing or using this website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide and technical information that is automatically collected while you use our website.

Personal Information

Depending on the services you use, we may collect:

• Full Name

• Mobile Number

• Email Address

• Age

• Gender

• Postal Address or City

• Appointment Preferences

• Department or Doctor Preference

• Medical history or symptoms voluntarily provided

• Medical reports, prescriptions, scans, or documents uploaded through the website

• Any information submitted through enquiry, contact, feedback, or appointment forms

Providing personal information is voluntary; however, some services may not be available if certain information is not provided.

Automatically Collected Information

When you browse our website, we may automatically collect:

• IP Address

• Browser Type

• Device Information

• Operating System

• Internet Service Provider

• Pages Visited

• Time and Date of Visit

• Referral Source

• Session Information

• Cookies and Analytics Information

This information helps us improve website performance, user experience, and security.

2. How We Use Your Information

Your information may be used to:

• Schedule and manage appointments

• Respond to enquiries

• Provide healthcare-related information requested by you

• Contact you regarding appointments or services

• Improve our website and patient experience

• Send appointment reminders

• Respond to feedback or complaints

• Conduct patient satisfaction surveys

• Improve healthcare services

• Maintain website security

• Detect fraud or misuse

• Comply with legal, regulatory, and accreditation requirements

We process personal information only for lawful and legitimate healthcare purposes.

3. Medical Information

Medical information is highly confidential.

Any reports, prescriptions, diagnostic information, or health-related information submitted through our website are accessible only to authorized healthcare professionals or authorized hospital personnel involved in providing healthcare services.

We will not disclose your medical information without your consent except:

• Where required by applicable law

• To protect your vital interests

• To comply with court orders or regulatory authorities

• When necessary for medical treatment or emergency care

4. Legal Basis for Processing

Where applicable, we process personal information based on one or more of the following:

• Your consent

• Your request for healthcare services

• Compliance with legal obligations

• Protection of vital interests

• Legitimate interests in operating, securing, and improving our healthcare services while respecting your privacy rights

5. Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

• Improve website functionality

• Remember user preferences

• Analyze website traffic

• Enhance user experience

• Measure website performance

• Improve digital services

Cookies may include:

• Essential Cookies

• Performance Cookies

• Analytics Cookies

• Functional Cookies

You may disable cookies through your browser settings. However, certain website features may not function properly.

6. Google Analytics, Advertising & Third-Party Services

Our website may use trusted third-party services including:

• Google Analytics

• Google Tag Manager

• Google Ads Conversion Tracking

• Meta (Facebook & Instagram)

• YouTube

• WhatsApp

• Online Appointment Systems

• Cloud Hosting Providers

These services may collect information such as:

• Device information

• Browser information

• IP address

• Website interactions

• Pages visited

• Referral information

The information collected is used to:

• Understand website usage

• Improve website performance

• Measure campaign effectiveness

• Improve healthcare communication

• Enhance patient experience

These providers maintain their own privacy policies, which govern how they process personal information.

7. Sharing of Information

We respect your privacy and do not sell, rent, or trade your personal information.

Your information may be shared only:

• With treating doctors

• With authorized hospital staff

• With diagnostic laboratories involved in your care

• With payment service providers

• With website and IT service providers

• With government or regulatory authorities where legally required

• To protect the rights, safety, or security of patients, visitors, staff, or the Hospital

All service providers are expected to maintain appropriate confidentiality and security standards.

8. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect personal information.

Security measures include:

• SSL (Secure Socket Layer) encryption

• Secure servers

• Access controls

• Role-based authorization

• Regular software updates

• Firewall protection

• Periodic security monitoring

Although we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

9. Data Retention

We retain personal information only for as long as necessary to:

• Provide requested healthcare services

• Maintain medical records

• Comply with applicable legal obligations

• Resolve disputes

• Meet regulatory and accreditation requirements

When information is no longer required, it is securely deleted, anonymized, or archived in accordance with applicable law.

10. Your Rights

Subject to applicable law, you may request to:

• Access your personal information

• Correct inaccurate information

• Update your information

• Withdraw consent where applicable

• Request deletion of personal information, subject to legal and medical record retention requirements

• Request clarification regarding how your information is processed

Requests may be submitted using the contact information below.

11. Children’s Privacy

Our website is not intended for children to independently submit personal information.

Where information relates to a minor patient, it should be submitted only by a parent, legal guardian, or authorized representative.

12. External Links

Our website may contain links to external websites.

We are not responsible for the privacy practices, security, or content of third-party websites.

Users are encouraged to review the privacy policies of external websites before providing personal information.

13. Compliance with Applicable Laws

We are committed to handling personal information responsibly and in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act) and other relevant healthcare and information technology regulations, where applicable.

14. Data Breach Response

In the event of a security incident affecting personal information, we will take appropriate steps to investigate, contain, and mitigate the incident and comply with applicable legal obligations regarding notification and response.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or website functionality.

Any updates will be published on this page with the revised “Last Updated” date.

Your continued use of the website after such changes constitutes acceptance of the updated Privacy Policy.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Bharath Hospital & Institute of Oncology

Website: www.bharathcancerhospital.com

Email: info@bhio.org

Hospital Administration Team

For privacy-related requests, corrections, or enquiries, please contact the Hospital Administration Team using the above email or the official contact numbers published on our website.

Consent

By accessing this website or voluntarily providing your personal information, you acknowledge that you have read, understood, and agreed to this Privacy Policy. Where required by law, your use of the website or submission of information constitutes your consent to the collection, use, storage, and processing of your information as described in this Privacy Policy.